Terms of use

Terms of Use

Last Updated: [Date]

Welcome to [Company Name] (“Platform,” “we,” or “us”). By accessing or using our website/services, you agree to comply with these Terms of Use (“Terms”). These Terms govern your use of our multivendor marketplace, including transactions between vendors (“Vendors”) and buyers (“Buyers”).

1. Acceptance of Terms

By using [Website URL], you confirm that:

• You are legally capable of entering into binding agreements.
• You agree to abide by these Terms, our [Privacy Policy], and all applicable laws.
• We reserve the right to modify these Terms at any time. Continued use constitutes acceptance of changes.

2. Definitions

• Platform: The digital marketplace operated by [Company Name].
• Vendor: Sellers offering goods/services on the Platform.
• Buyer: Users purchasing goods/services from Vendors.
• User-Generated Content (UGC): Content uploaded by users (e.g., product listings, reviews).
• Services: Features provided by the Platform (e.g., payment processing, hosting).

3. Eligibility

• Users must be at least 18 years old (or the legal age in their jurisdiction).
• Businesses must provide valid registration details.
• We may restrict access to banned users or those violating laws.

4. Account Registration

• Provide accurate, current information during signup.
• Safeguard your account credentials. Notify us immediately of unauthorized use.
• Vendors may undergo verification (e.g., business licenses, tax IDs).

5. User Responsibilities

• Use the Platform lawfully and ethically.
• Do not engage in:
  • Fraud, spam, or phishing.
  • Infringing intellectual property (IP).
  • Uploading harmful content (e.g., viruses, hate speech).
• Monitor your UGC; we are not liable for its accuracy.

6. Vendor Obligations

• Accurately describe products/services, including pricing, availability, and restrictions.
• Fulfill orders promptly and handle returns/refunds per your policy.
• Prohibited: Counterfeit goods, illegal items, or violations of our [Prohibited Items Policy].
• Maintain necessary licenses/permits. We may remove non-compliant listings.

7. Buyer Obligations

• Review product details (description, price, return policy) before purchasing.
• Pay promptly using approved payment methods.
• Contact Vendors directly for order issues before initiating chargebacks.

8. Transactions & Payments

• The Platform facilitates transactions but is not a party to sales contracts.
• Payments are processed via third-party gateways (e.g., Stripe, PayPal).
• Fees: Vendors may pay [subscription/transaction fees]. Buyers cover taxes/shipping.
• Orders are fulfilled by Vendors; we are not responsible for delivery delays.

9. Intellectual Property

• Platform content (logos, text) is owned by [Company Name] and protected by copyright.
• Vendors warrant they own/have rights to sell listed items.
• Report IP infringement per our [DMCA Policy].

10. Termination

• Users may deactivate accounts anytime.
• We may suspend/terminate accounts for violations.
• No refunds for fees paid prior to termination.

11. Disclaimers

• The Platform is provided “as is.” We do not warrant uninterrupted or error-free service.
• We are not liable for:
  • Vendor/Buyer disputes.
  • Damages from product misuse or third-party actions.

12. Limitation of Liability

• Our total liability is limited to fees paid to us in the last 6 months.
• Exclusions apply where prohibited by law.

13. Indemnification

• You agree to indemnify us against claims arising from your:
• Breach of these Terms.
• Misuse of the Platform.
• Violation of laws or third-party rights.

14. Governing Law & Disputes

• Governed by laws of [Jurisdiction, e.g., State of California].
• Disputes resolved via arbitration/mediation in [Location]. Class actions are waived.

15. Miscellaneous

• Severability: If a clause is invalid, the rest remain enforceable.
• Force Majeure: Not liable for delays beyond our control (e.g., natural disasters).
• Contact Us: [Email/Address] for questions.